Spyware-removal tools are a fairly new commodity from Internet service providers, but some of the software may confuse people as much as it protects them, critics say.In one example, EarthLink's Spyware Blocker program notes several different kinds of potentially unwanted software found on a subscriber's PC, including Trojans that can steal personal information. Yet also included on the list are advertising system "cookies"--bits of code used to monitor people's response to online ads or regulate their frequency. EarthLink itself systematically distributes cookies to keep track of consumers.
Consumer advocates argue that cookies shouldn't be lumped into a bucket with spyware because they're innocuous compared with software designed to steal or corrupt a PC.
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