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Consumers, retailers grapple with data theft

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Bob Gould:
 Consumers are being left in the dark as the credit card industry cleans up after a digital break-in that put millions of accounts at risk.

Pressure is mounting for companies to alert individual cardholders whose details were exposed by the breach at data processor CardSystems Solutions. But representatives for JP Morgan Chase, Citigroup and MBNA said they would not notify customers unless the accounts are actually abused. At that point, the providers would close the account and issue a new card, they said.

That approach irks lawmakers who are fighting for full disclosure in the event of a data security breach. People should be able to decide themselves if they want to close their account after their personal information has been leaked, they said.

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