WASHINGTON–eBay chief Meg Whitman said on Thursday that phishers pose one of the biggest threats to the customer trust that has sustained the auction giant.
Speaking at the Visa Security Summit here, Whitman said her company has been developing fraud models aimed at detecting unauthorized account access and hires experts around the globe to help law enforcement find criminals. But she said additional safeguards and educational campaigns are necessary to prevent consumers from falling prey to phony requests for their sensitive information–or simply getting annoyed and canceling their eBay accounts.
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