Spitzer says AOL customer woes remain an issue | CNET News.com
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New York Attorney General Eliot Spitzer, who last year struck a settlement with AOL regarding its customer service policies, will meet with the Internet services giant to discuss if it still blocks customers from canceling their accounts.
Last year, Spitzer investigated AOL’s customer services policies and how it paid service representatives after about 300 New Yorkers complained about how difficult it was to cancel. AOL, a unit of Time Warner, in August agreed to reform its procedures, provide fee refunds, and pay New York $1.25 million in penalties and costs.
Yet AOL may not be out of the woods. On June 28, lawyers from Spitzer’s office sent a letter to AOL demanding more information about its customer service and seeking a meeting with its executives.
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